Shipping policy

Tonerpink stands behind the 100% satisfaction guarantee. If, for any reason, you are not completely happy with your purchase, our staff will quickly replace or exchange the product. You may return the item for a full refund of the purchase price (if it meets the conditions stated below).

All returns or exchanges must be pre-approved and assigned a Return Merchandise Authorization number (RMA number). This gives you authorization to return item(s) to Tonerpink for inspection. Credits will be issued, if justified, after product inspection.

Order Shipments and Tracking

Whether your order is shipped in one box or several, total shipping charges will not exceed what was quoted on your order confirmation.

Our policy is to send you your merchandise as quickly as possible. Shipping items together depends upon the availability of the items ordered. Should an item be out-of-stock, it will be sent as soon as it becomes available.

Any product that has been tampered with or refilled will be denied credit.
Products must be returned in the same or equivalent packaging as it was originally delivered to protect the item during return shipment.

What is your normal Delivery Time?

For ink/toner cartridges, if you are located within the U.S. and your package is less than 2 lbs., it normally takes 3-5 business days.
If you’re located in the U.S. and your package is over 2 lbs., it normally takes 3-7 business days.

How do you ship?

Shipping methods depend on the size and weight of your order

How long after I place my order do you ship it?

For ink/toner, most shipments go out the following business day. If the item is not stocked in our central warehouse, it may take up to 3 days to process. We maintain the inventory quantities and we will do our best to ensure that items Not in Stock cannot be ordered.

Should an item you order be unavailable, your credit card will not be charged and you will be informed via email.

What are your shipping charges?

You will receive free shipping if your order total is $65.00 or more.

What is the shelf life of your cartridges?
1-3 years depending on the cartridges